Start with one service
The fastest way to fail at an inventory is to import everything on day one. Here is how to start with a single service and grow from something that already works.
· 5 min readField notes for connected IT
Plain stories about servers, services, support requests and the people who keep them running. We write about what happens when the picture of a company's IT lives only in someone's head, and what changes when it lives in one connected map instead.
6 articles
What AverDesk is and who it is for
A plain description of the product: a list of everything your company runs, a map of what depends on what, and a help desk, all in one place.
· 6 min read
Nothing comes in: how AverDesk gets your data
To see your servers, an inventory tool usually asks you to open a door into the network. AverDesk does not. Here is how the data gets out without anything getting in.
· 5 min read
A gap is not green
When monitoring stops, most dashboards keep showing green. AverDesk shows a blank instead, because "we don't know" is not the same as "everything is fine".
· 4 min read
A request needs context
"The CRM is slow" is a complaint, not a ticket. What the person on duty needs to know is what the CRM runs on, who else is affected and what was changed last night.
· 5 min read
A server is part of a service
A list of servers tells you what you own. It does not tell you who will be stuck when one of them goes quiet. The difference shows up at the worst possible moment.
· 5 min read