Nina links offices, rented racks and cloud regions to the systems people use, sees each region as a real city on the map, finds a switch nobody connected and answers finance in fifteen minutes.
IT lead / infrastructure engineer
Nina leads IT at a company with offices in three cities, two server racks rented in other companies’ data centres (colocation) and servers rented from cloud providers in several regions. Lidia, the finance director, is signing a new contract for one cloud region and asks which of the company’s systems run there. The honest answer is “give me until tomorrow”. The inventory lists every server. It just does not know where anything physically is.
Lidia’s question arrives at 10:00. Nina knows the servers, and she knows the systems. But which systems live in that region is only in people’s heads, and two of those people are on holiday. Nina decides this is the last time the answer takes a day.
AverDesk shows the company as a 3D map built in floors. Places sit at the bottom: offices, racks, cloud regions. At the top are the products the business actually uses, with servers and services on the floors in between. Towers next to the floors hold people, equipment and requirements. A world map turns a cloud region’s code name into a country and a city, so “eu-central” becomes a point on the map next to the office in the same country.
Company mail runs in each office and in one cloud region. In AverDesk that is one service with several copies, one per place (service instances). Each copy is linked down to its servers and location and up to the service and product. When one of the rented racks loses power, the red ring appears on that site, and the product above it shows the impact without anyone drawing it by hand.
The map also finds things that are linked to nothing, or that never lead to anything the business uses. One such find: a network switch in the branch office that has sat in the inventory for a year with no links at all. A daily check now reports newly forgotten items, so this cannot quietly happen again.
Fifteen minutes later Lidia has her list: every system copy in that region, with the service and product above each one. Nina saves it as a view filtered by location (facets), so next quarter the same question takes one click.
